Reference

Legal terms before your account opens

Clear legal terms help you know what applies before you open an account: eligibility where local law permits, wallet record handling for DANA, OVO, GoPay and QRIS, and…

DANA record checksOVO wallet statusGoPay receipt traceQRIS account proof
beb4d Legal terms before your account opens
CONTACT ROUTES

Three contact paths for legal questions

Legal questions need a written trail, so we give you channels that keep account context attached.

Live chat hours Live chat is open 09:00-23:00 WIB for legal-account questions. Tell us your username, channel used for DANA, OVO, GoPay or QRIS, and the date of the account step you want checked.
Email record Email [email protected] when you need a written reply about terms, privacy rights, or wallet records. We answer from the same support desk so your chat history and email thread can be matched.
Account ticket From mobile browser, open Account > Help > Legal ticket and attach a screenshot if the term relates to verification or wallet status. We keep the ticket inside your account record.
DATA PRACTICE

Six ways we handle legal data

Your legal data is handled for account operation, wallet tracing, security checks and rights requests.

Data collected

We collect the details needed to open your account, verify access, and match wallet activity. That can include your phone number, login history, payment rail label, device type, and support messages.

Cookie use

Cookies help keep your session active and remember language or device settings. If you clear cookies in your browser, you may need to log in again and pass the usual security check.

Security controls

Your security controls sit under Account > Security on mobile browser. We ask you to keep your password private, update it when needed, and contact us if a login looks unfamiliar.

Wallet records

DANA, OVO, GoPay and QRIS records are linked to your wallet history so we can trace credits, reversals, or payout requests. We use those records for account checks, not public display.

Record retention

We keep legal and wallet records for the period needed to handle disputes, fraud checks, tax or audit requests, and account queries. When retention no longer applies, data is reduced or removed.

Change requests

Ask for a correction through [email protected] or Account > Help > Legal ticket. Include the field you want changed, the reason, and a matching verification detail so we can check ownership.

Seven legal answers before you join

These answers focus on legal rights, account access, data handling and contact steps. They are written for you to check before opening or using an account, especially when wallet records, privacy choices or eligibility rules matter. If your question involves a live account, contact us with the exact account detail so we can answer against the correct record.

When you open an account, you accept the account terms, privacy rules, and wallet conditions shown during registration. Keep the phone number and payment name consistent so legal records match your profile.

Access from Indonesia depends on local law, network availability, and account checks. If a location rule changes, we may restrict login, wallet activity, or game access while we update the account status.

We keep payment rail labels, timestamps, transaction references, and status changes for DANA, OVO, GoPay and QRIS. These records help answer wallet questions and support account verification if you contact us.

Yes. Send the correction request through [email protected] or Account > Help > Legal. We will ask for a verification detail before changing personal data, wallet labels, or contact fields.

Cookies do not change your legal rights, but they support login, session safety, and language settings. You can clear them in your browser, then log in again and complete any security check.

You can ask for your own wallet and payout records after we verify account ownership. We do not release another account’s records unless required by valid legal process or applicable rule.

Use Account > Help > Legal and tell us whether you want closure, a temporary account hold, or a data request. We confirm ownership first, then explain what wallet records must remain.